- Full Time
Looking for an interesting and dynamic work environment? Join our team at Chip Theory Games, a board game design and publishing company that believes in producing games with deep gameplay and premium components. As one of our esteemed Customer Support Representatives, you will engage personally with our customers and provide outstanding service. Working at Chip Theory Games means being a part of a fun and challenging work environment, where every employee is valued.
Reporting to the Customer Service Lead, the Customer Service Representative will:
Update and maintain accurate campaign progress for products. Focusing on proactive interactions with customers.
Maintain accurate release and fulfillment dates on our E-commerce sites.
Answer written ticket questions via FreshDesk, Live Chat, and/or Social Media concerning:
Order status using ShipStation, various Pledge Management programs, and Ecwid
Order adjustments using ShipStation, Ecwid, and PayPal
General product questions
De-escalate situations with upset or irate customers, ensuring a positive resolution
Provide accurate and complete information in a timely manner to resolve customer inquiries
Be empowered to come up with creative solutions for our customers
Liaise with partner fulfillment companies and multiple shipping courier services
Manage project deadlines effectively
Perform other duties as assigned
A minimum of one year working in a Customer Service role
High school diploma
Experience responding to customer inquiries and concerns across a variety of platforms
Excellent communication skills, both written and verbal
A high level of attention to detail and an ability to stay focused in an active environment
Computer literacy is required
Must be self-motivated and able to work independently
Experience using order tracking and shipping software systems
Experience using FreshDesk or similar ticketing software
Knowledge of the tabletop gaming industry
How To Apply: You can apply directly through this indeed posting.
Please include a cover letter and resume.
Job Type: Full-time
Pay: $17.00 – $19.00 per hour
Health savings account
Paid time off
8 hour shift
Monday to Friday
Supplemental pay types:
Work Location: One location
To apply for this job please visit www.indeed.com.