Customer Service and Social Media Manager

Website gtgamesllc Greater Than Games

A team of people excited about making engaging and dynamic games

Greater Than Games is:

  • A game company based in St. Louis, established in 2011
  • A team of people excited about making engaging and dynamic games
  • Currently 18 full-time employees
  • A fun and diverse workplace full of collaborators
  • A company where everyone has a voice

We are looking for a candidate who has:

  • Customer service experience
  • Good listening skills
  • Attention to detail
  • Extremely well developed conversation skills and empathy on social media
  • Ability to effectively communicate needs and opportunities to other team members
  • Well developed command of basic office software, including Google Suite Applications
  • A willingness to relocate to the St. Louis, MO area

And who is:

  • Comfortable being a public brand representative for GTG
  • A versatile writer, equally capable of formal eloquence and casual familiarity
  • Able to remain patient and composed while communicating with customers
  • Able to work well both independently and collaboratively

Responsibilities:

  • Promptly assist customers with inquiries on various platforms
  • Manage GTG Social Media presence (Twitter, Facebook, YouTube, Kickstarter, etc.)
  • Communicate with GTG customers via newsletters and other long form writing
  • Manage the GTG Forums
  • Communicate internally to find solutions and resolve issues

Compensation and Benefits:

  • Starting Salary: $3500/month
  • Medical, Dental, and Vision insurance
  • 401(k) with Contribution Matching
  • Generous and flexible PTO policy (sick, vacation, and holiday)
  • Relocation help (if necessary)

To apply, please send the following content to [email protected]:

  • A resume & cover letter
  • A 140 character explanation of which Sentinels of the Multiverse or Spirit Island character you relate to the most – and why.
  • A small writing and/or social media portfolio. This should be a selection of your writing and/or online brand management, either for personal or professional purposes. Any kind of writing at all is acceptable, as is any sort of online brand management or customer support. Excellent examples include, but are not limited to:
    • Newsletters or social media for clubs or social groups
    • Non-fiction articles
    • Short stories, poetry, etc
    • A well-curated personal social media account
    • A social media account for a pet or fictional character

All applications are due by Feb. 12th.

To apply for this job email your details to jobs@greaterthangames.com